1. Acceptance of Terms

By accessing our website (forbiddenwell.com), booking an appointment, or receiving services from Forbidden Well (“we,” “our,” or “us”), you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree, you should not use our services.

2. Eligibility

You must be at least 18 years of age to use our services. By booking or receiving services, you confirm that you meet this requirement.

3. Nature of Services

Forbidden Well provides wellness, aesthetic, and administrative support services. Certain treatments and medical services may be performed by independent, licensed medical professionals or affiliated providers.

All services:

• Are subject to availability
• May require medical clearance or consultation
• May be modified or discontinued at any time

We reserve the right to refuse service at our discretion.

4. Medical Disclaimer

• Services are not a substitute for primary medical care
• No guarantees are made regarding outcomes or results
• Individual results may vary
• You are responsible for disclosing all relevant medical history

Participation in any service is voluntary and at your own risk.

5. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Follow all pre- and post-treatment instructions
• Conduct yourself appropriately while on premises
• Not misuse services, staff, or systems

6. Card on File & Payment Authorization

By booking an appointment, you authorize Forbidden Well to maintain a valid credit or debit card on file.

You agree that:

• Your card may be charged for services rendered
• Your card may be charged for late cancellations or no-shows
• Your card may be charged for any outstanding balances

Failure to maintain a valid payment method may result in denial of service.

7. Payments & Refund Policy

• All services are final sale unless explicitly stated otherwise
• Due to the nature of medical, aesthetic, and wellness services, no refunds are provided once a service has been rendered
• Packages, memberships, or prepaid services are non-refundable unless required by law

Any exceptions are made solely at the discretion of Forbidden Well.

8. Cancellation & No-Show Policy

• Appointments must be canceled or rescheduled within the required notice period provided at booking
• Late cancellations and no-shows may result in a fee or forfeiture of the session
• These charges may be applied to the card on file

9. SMS Communications

By providing your phone number and opting in, you consent to receive SMS communications related to your services.

These may include:

• Appointment reminders and confirmations
• Follow-up communications
• Billing or account notifications

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying “STOP.”
For assistance, reply “HELP” or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

10. Intellectual Property

All content on forbiddenwell.com—including branding, text, images, and materials—is the property of Forbidden Well and protected by law.

Unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law:

• Forbidden Well is not liable for any indirect, incidental, or consequential damages
• We make no guarantees regarding results or outcomes
• You assume all risks associated with participation in services

12. Third-Party Services

We may utilize third-party platforms for booking, payment processing, and communication.

We are not responsible for the policies or practices of third-party providers.

13. Telehealth Services

If you engage in telehealth services:

• You consent to the use of electronic communication technologies
• You acknowledge potential privacy and security limitations
• Additional consent may be required prior to treatment

14. Right to Refuse or Terminate Service

We reserve the right to refuse, suspend, or terminate services at any time if:

• These Terms are violated
• Behavior is inappropriate, unsafe, or disruptive
• There is non-compliance with policies

15. Governing Law

These Terms are governed by the laws of the State of New York.

Any disputes shall be resolved exclusively in the courts located in New York, NY.

16. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted with a revised effective date.

Forbidden Well
52 E 11th Street, Ground Floor
New York, NY 10003
(212) 597-2481
info@forbiddenwell.com